Terms & Conditions

Last updated: July 5, 2026

These terms govern your use of the Bakaloo app and website (the "Service"), operated by Bakaloo And Foods Enterprise ("Bakaloo", "we", "us"). By creating an account or placing an order, you agree to these terms.

1. About Bakaloo

Bakaloo is a multi-vendor grocery delivery platform. Orders are fulfilled by independent shops listed on the platform and delivered by delivery riders. Bakaloo facilitates the order, payment, and delivery process between you and the fulfilling shop.

2. Your Account

• You must provide a valid phone number and verify it via OTP to create an account.
• You're responsible for keeping your account and device secure.
• You must be at least 18 years old to place an order (certain restricted items may require additional age verification at delivery).

3. Orders & Pricing

• Product prices, availability, and delivery fees are shown at checkout before you pay and may vary by shop, distance, and demand.
• An order is confirmed once payment succeeds (online) or is accepted by the shop (Cash on Delivery, where available).
• You can cancel an order free of charge until the shop begins packing it; after that, cancellation may not be possible or may be subject to the shop's policy.
• Applicable taxes (including GST, where charged) are shown as a separate line in your bill before you pay.

4. Payments

Payments are processed through Razorpay. By paying, you also agree to Razorpay's applicable terms. Refunds for cancelled or undeliverable orders are issued to your original payment method or Bakaloo wallet, per our refund policy shown at the time of cancellation.

5. Delivery

Delivery times shown in the app are estimates, not guarantees, and can be affected by weather, traffic, or shop readiness. You're responsible for providing an accurate delivery address and being reachable at delivery time.

6. Returns & Refunds

Given the perishable nature of most items sold, most products are not eligible for return once delivered, except where an item arrives damaged, incorrect, or missing — report this from your order within the window shown in the app so we can arrange a refund or replacement.

7. Wallet

The Bakaloo Wallet is a closed-loop stored-value balance. You can add money to it (via Razorpay) and use it to pay for orders. Sending balance to another Bakaloo user is built into the Service but currently turned off; if enabled in future, it will be subject to minimum and maximum transfer limits and biometric (or passcode) confirmation on your device. The Wallet is not a bank account, is not interest-bearing, cannot be withdrawn as cash or transferred to a bank account/UPI, and a remaining balance is not automatically refunded if you delete your account — contact us first to arrange a refund (see our Account Deletion page).

8. Acceptable Use

You agree not to misuse the Service — including submitting false information, abusing promotional offers, or interfering with delivery riders or shop staff. We may suspend or terminate accounts that violate these terms.

9. Limitation of Liability

Bakaloo facilitates orders between you and independent shops/riders and is not liable for indirect or consequential losses arising from delays, unavailability of items, or actions of a shop or rider, beyond the value of the affected order, except where required by applicable law.

10. Changes to These Terms

We may update these terms as the Service evolves. Continued use after a change means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of India. See our Privacy Policy for how we handle your data.

12. Contact Us

Questions about these terms? Reach us at support@bakaloo.in or call our helpline at +91 99249 98906.